30 Days Guarantee

Thank you for shopping on Topbrand Life.

All online purchases (except lingerie, swimwear, jewelry & accessories, and final sale) through Topbrand Life can be returned within 30 days from the delivery date.

The customer is responsible for paying the return shipping fees.

All return items must be returned unworn, undamaged, unwashed, and with all the original labels attached to the original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.

We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages are non-refundable.

Return Process:

Step 1: Please email our customer service representatives at services@topbrandlife.com to request the return.

Step 2: After receiving your email with a return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the return.

Step 3: You will receive a refund within one week after we receive your package. We will email you once your refund is processed. FYI: There may be a delay ( about 1-2 weeks, depending on your credit card company) in processing your refund if your original payment method is a credit card.

Cancellation Policy

We accept order cancellations before the product is shipped or produced. If the order is confirmed canceled, you will get a full refund. We process the refund action within 7 days.

We do not accept order cancellation requests once the product is shipped out.

The number of days taken for refunds to be processed after the refund has been accepted: 7 days.

Contact Us

If you have any questions or concerns, please do not hesitate to contact us.

We would love to hear from you, contact us on: 

Email: services@topbrandlife.com